Computer Facilities Management
Information Technology (IT) can maintain your specified computer systems and peripheral equipment for a flat monthly fee under its Computer Facilities Management Agreement. Services provided under the agreement are customized to fit your support needs.

Click here for the Facilities Management Service Agreements Policy

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The scope of Facilities Management services includes all support activities (i.e. troubleshooting, configuration, parameter settings) necessary to ensure continued operation of all covered resources. Also as part of our service, we constantly monitor vendors’ system advisories on problems, security notifications, compatibility alerts, etc., to address potential problems before they impact your operations. If and when desired, our support commitment extends to the hosting of client's applications on IT servers or other facilities, to the extent possible.

Facilities Management excludes applications and web programming services. Programming services are available under separate quotation. The agreement also does not cover third party support services or parts. However, IT is available to act as the clients' agent to procure such services and equipment as needed, and will make our inventory and other internal resources available for use on an interim basis.

We have a large collective Linux/Mac OS/Unix/Windows pool of professional expertise in the department and manage the university's core servers. We also are licensed for and hold Sun's (OS) source code and so are often able to rapidly research problems early, at an elemental level while service calls are being placed.


Additional services include:
Priority trouble-call response:
  • Unlimited labor for hardware or software calls.
  • Escalated labor resources (more personnel are added to the job, as needed, and as resources become available).
  • Local parts inventory made available for interim use.
  • Priority given to Facilities Management clients for dispatch of personnel.
Disk storage management:
  • Load Balancing
  • Migration.
  • Additional storage planning and implementation.
  • Disk storage backup (additional fee, based on volume).
User account management
(on local servers):
  • Account creation and deletion.
  • Quotas
Computer Security administration:
  • System and personal security issues, including assessment of vulnerabilities and response to intrusion
  • Firewalls
  • Gateways
  • Encryption
Mail environment management:
  • Aliases
  • Forwarding
  • Mail handler(s)
Network administration:
  • Analysis and design
  • Troubleshooting
  • Performance tuning
Applications procurement and migration
  • includes training for supported applications
Operating systems and applications maintenance:
  • Revision management
  • Migration and conversion
  • Installation of software upgrades, patches and repairs, if needed
  • Crash analysis and response
Equipment procurement and migration
Vendor liaison representation, research, and preparation for acquisitions
Preventive maintenance wherever and whenever feasible