Services & Resources


Users can access a wide array of centrally available resources for scientific and general use via the Internet and campus Intranet. Core services (such as backups, file recovery, network connectivity, and server support) and custom services (such as application/database development, web design and programming) are available on a per-project or ongoing basis. Information about available services and resource is listed below. For assistance or additional information, contact the Help Desk at x8940 or via the on-line Service Request Form.

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Quick Links by Category

  • Biocomputing
  • Central File Store (CFS)
  • Computer Facilities Management
  • Computer Purchasing
  • Data/File Management & Sharing
  • General Resources
  • E-mail & Web Applications
  • Networking & Remote Access
  • Security/Anti-virus
  • Software
  • Videoconferencing

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    Accounts
    IT offers several types of accounts including e-mail, research (for access to scientific servers), dial-up, VPN, electronic calendaring, and others.

    Antivirus software
    Download a free site-licensed version of Symantec Anti-Virus (SAV) software (Mac and PC).

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    Backups
    Several backup options are available for PC, Mac, Linux, and UNIX computers and servers.

    Biocomputing Resources
    Local and remote applications, databases, and other resources are available through the university's scientific servers. An on-line scientific toolkit is also available, which includes links to journals and educational material.

    Bulk Scientific Data (BSD)
    BSD offers a data storage option suited for large amounts of scientific data. Alternate solution for Central File Store (CFS) service.

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    Campusmail Listserv
    Subscription-based e-mail service for unofficial university announcements, queries and requests such as lost & found, informal gatherings, apartment shares, etc.

    Cellular Services
    Cellular service is available for those who are interested in cellular service or obtaining a cell phone.

    Central File Storage (CFS)
    CFS provides secure, centralized file sharing and storage to the campus community on Windows and Mac operating systems. Share files between team members and between labs and departments. Files on the CFS can also be accessed remotely via VPN or RU Dial-up

    Clusters/Compute Servers
    High performance computing, such as parallel computing through Linux clusters, enables the researcher to analyze and understand complex data in many ways particularly in the visualization of such information.

    Computer Facilities Management
    IT can maintain some or all of your computer systems and connected devices for a flat monthly fee under its Computer Facilities Management Agreement. The service agreement is customized to fit your support needs and may cover a range of services, including backups, security patch management (for windows computers), software license management, server support, and training. Contact the Help Desk at x8940 for more information.

    Computer purchasing

    Computer Service and Repair
    Technicians are on call from 8a.m. to 6 p.m. to provide on-site support for the maintenance and repair of campus desktop systems, software installations, network connectivity, PDAs and peripheral network equipment such as printers.

    Computer Training
    IT offers ongoing training and education, including seminars/classes, one-on-one, over 300 interactive on-line courses, and access to a library of training titles on CD-ROM.

    Computing Lab/User Area
    Computers are available 24 hours in the IT Computing Lab/User Area located in the WRB 302

     

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    Data/ File Management & Sharing
    Data and file management covers a wide array of services for organizing, maintaining, storing, and retrieving computer data, files and other information.

    Database Management Services
    Consulting and assistance with relational databases and vendors is available, as well as support with client/server applications.

    Desktop Services
    Technicians are on call from 8 a.m. to 6 p.m. providing on-site support for maintenance and repair of campus desktop systems, software installations, network connectivity, PDAs and peripheral network equipment such as printers.

    Directory
    The main Rockefeller online campus directory page allows you to look up contact information for faculty, students and staff.

    Documentation, Instructions & Tutorials
    Online computer training and self-help instructions.

    DSL for faculty/staff/ students
    Arrangements for high speed Internet access are made through the office of Telecommunication Services.

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    E-mail & Web Applications
    Central email,and Web Mail services are available to the campus community.IT offers a variety of Web-based tools and applications for easy access to university services and resources. Some applications require an account. Contact the Help Desk at x8940 to open an account.

    • Email & Web Mail Applications
    • other Web Applications
      • Exchange of Large Files (ELF) - Web application allows users to exchange large files (up to 2GB) over the Internet. Free online registration.
      • Secure Exchange of Large Files (sELF) - Web application allows users to exchange sensitive large files (up to 500MB) over the Internet. Free online registration.
      • muStat - A non-parametric web tool (available on the davinici server) for analyzing diplotypes, pathways, and complex phenotypes. Free online Registration.
      • Web Ex - Interactive web tool for remote, real-time technical support from IT staff.

    Exchange of Large Files (ELF)
    Web application allows users to exchange large files (up to 2GB) over the Internet.

     

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    FAQs (Frequently Asked Questions)
    The Help Desk maintains a list of FAQs about IT services, resources and general computer questions.

    File Services
    IT offers several file services including backup/recovery and central file storage (CFS).

    Forms
    Download or submit IT forms online including account and service request forms.

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    General Resources
    The university offers a variety of on-line resources, some of which can be accessed from any Internet connection.

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    Hardware - see Computer Purchasing

    Help Desk
    The Help Desk staff attempts to provide immediate tech support by telephone, e-mail and in person. Help is available Monday through Friday from 8 a.m. until 6 p.m.

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    IMAP email protocol
    IMAP is an email service targeted for people who read their mail from multiple computers (i.e., from home, work or on the road).

    Integrated Administrative Systems (IAS)
    The universities online purchasing system.

    Internet2
    Rockefeller provides access to the Internet 2 research and development network.

    ISS News
    Published quarterly, ISS News keeps readers abreast of available and emerging resources, services and technologies on campus.

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    Mustat
    A non-parametric web tool (available on the davinici server) for analyzing diplotypes, pathways, and complex phenotypes.

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    Networking
    To connect to the campus network, browse the Internet, use e-mail and access other online resources including on-line library resources, you must first open a new IT account.

    New Accounts
    To open an account for yourself, fill out and submit an Open New Account form along with a copy of your university ID card to the IT main office.

    Symantec Antivirus
    Download a free site-licensed version of Symantec Anti-Virus (NAV) software (Mac and PC) for the campus.

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    Password Management - Change your e-mail password online.

    Programming
    Scientists frequently have a need for custom programming of applications and web-based interfaces to aide in the analysis, organization and management of data generated from experiments.

    • Application/Database - programming of custom applications, queries and reports
    • Scientific - develop of custom programs able to perform various tasks such as data analysis, algorithmic optimization, and workflow orchestration.
    • Web - server-side (Perl/CGI/PHP) and Web database programming

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    Recommendations
    IT provides a list of recommended software and hardware for home, office and laptop computers connected to the university network.

    Remote Access

    RUGuest
    Wireless Internet access is available in public spaces on campus.

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    Scientific Programming
    The IT Biocomputing team collaborates with labs to develop programs able to perform various tasks such as data analysis, algorithmic optimization, and workflow orchestration.

    Security/Anti-virus

    Security Patch Management Service

    Servers
    Scientific computer servers provide access to local and remote resources that aid scientists in the analysis and visualization of complex information, from genetic sequences to mathematical representation of molecular structures. General use servers provide access to e-mail and other applications.

    Sharing of your desktop or application
    Share your desktop or application with a collegue on or off-campus.

    Software

    • Site Licensed Software--The Office of Information Technology offers a variety of software programs to members of the RU community for free download from the Rockefeller university Web site. Access to site licensed software is restricted to current Rockefeller University faculty, staff, and students. You must be connected to the university network from campus (or via VPN or dial-up while off-campus) to download or use some software. Click below to access the download page for the listed application. Software is available for PC and Mac unless otherwise noted. Some applications require an account. Contact the Help Desk at x8940 to set-up an account.
      • Net Snippets (PC) - research management tool provided by the Rockefeller University Library.
      • Endpoint Protection - Free virus and spyware protection software.
      • VPN - Virtual Private Networking software allows you to connect to the campus remotely from home or on the road.
    • Software for Departmental/Laboratory Purchase
    • Recommended & Supported software and hardware

    SSLVPN

    Systems Administration

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    Videoconferencing
    To host a videoconference using IT's Polycom ViewStation system or to obtain assistance selecting and setting up a videoconferencing system in your lab or department, contact the Help Desk at x8940. For rates, click here.


    Virtual Private Network (VPN)
    VPN (Virtual Private Network) service is required for remote users (except those using RU’s dial-up service) to gain access to restricted network resources such as e-mail, the Central File Store, and library resources.

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